Refund Policy

Transparent and equitable refund terms for your assurance

Introduction

At PathRidgeOrbit, we comprehend that situations may evolve, prompting the necessity for equitable and straightforward refund protocols. Herein, the prerequisites for obtaining refunds on yacht rental services are explicated.

It's essential to peruse these terms thoroughly prior to reservation. Reserving a yacht with PathRidgeOrbit signifies your concurrence with this refund policy.

Regular Cancellation and Refund Framework

Greater than 72 Hours Before the Charter

100% Refund

Permissible for: Entire refund after deduction of service charges

Refund Period: Within 5-7 working days

Service Fee: €50 for transactions via credit card

Stipulations: Must be claimed through written correspondence, either email or telephone

Between 24 to 72 Hours Prior to the Charter

50% Refund

Permissible for: Half of the entire cost of yacht rental

Refund Period: 7-10 working days

Service Fee: €25 to be subtracted from the refund total

Stipulations: Justifiable rationale needed; administrative charges applicable

Under 24 Hours Prior to the Charter

No Refund

Permissible for: Refunds are unavailable

Exception: Consideration for emergencies may be available

Alternate Option: Yacht rental credits at the discretion of management

Stipulations: Evidence necessary for emergency-related claims

Refunds Pertaining to Weather

Our Commitment to Weather Safety

Primacy is given to safety. Charter operations will be rescheduled or refunded if unsafe weather conditions are recognized by our certified captain:

  • Complete Refund: Full repayment if rescheduling isn't feasible
  • Schedule Modification: Transfer your charter to an alternative date at no added expense
  • Rental Credit: Attain a credit valid for one year from the initial rental date

Climate Evaluation Protocol

Our climate evaluation is comprehensive, consisting of:

  • Assessing wind velocity and direction
  • Sea conditions and swell stature
  • Forecasts for visibility and precipitation
  • Coast Guard briefings and cautions
  • Captain’s safety analyses

Timeline for Decisions: Determinations regarding weather-related cancellations are made at least 4 hours ahead of the planned departure.

Refunds in Medical Urgencies

Emergent Scenarios

We empathize with the unforeseen nature of medical crises. The ensuing conditions may be eligible for exceptional consideration:

  • Unanticipated hospitalization-needing illness or injury
  • Prominent family member's demise
  • Military conscription or abrupt recall
  • Judicial duties or civil summons
  • Travel-impacting natural catastrophes

Required Documentation

Documentation needed for consideration of emergency refunds includes:

  • Medical affirmation or hospital records
  • Death certification, if relevant
  • Authorized military directives
  • Notice of legal summons or jury duty
  • Advisories or declarations of emergency impacting travel

Processing: Emergency refund petitions are processed within a 3-5 day period subsequent to obtaining appropriate documentation.

Cancellations Due to Operational Factors

Technical Malfunctions

If the designated vessel suffers irreparable technical issues:

  • Alternative Vessel: Attempts will be made to provide an equivalent alternative
  • Complete Refund: Offered if a similar vessel is not available
  • Proportionate Refund: Granted if the alternative vessel varies in price
  • Reparation: Additional recompense for the inconvenience might be extended

Unavailability of Crew

On the off chance that certified crew is not available:

  • Replacement crew will be arranged if feasible
  • Full refund if charter cannot be conducted
  • Reschedule without additional costs

Refund Procedure

Method of Reimbursement

Refunds are remitted via the initial payment method utilized for the reservation:

  • Credit Cards: Processed over 5-7 working days
  • Bank Transfers: Processed over 7-10 working days
  • Cash/Cheque: Processed over 3-5 working days

Service Charges

Credit Card Transactions

€50 charge for cancellations enacted beyond 72 hours in advance

Bank Transfer Transactions

€25 charge for all bank transfer repayments

International Transactions

Supplementary charges could be applied to international operations

Credit Notes for Charters

Instances for Credit Issuance

Yacht rental credits might serve as substitutes to refunds under certain scenarios:

  • Cancellations happening closer than 24 hours to the charter
  • Cancellations relating to weather conditions
  • Voluntary requests for rescheduling
  • Interruptions pertaining to operations

Stipulations of Credits

  • Validity: Valid for one year post-issuance
  • Non-Assignable: Credits are not assignable to third parties
  • Value: Equals the full rental rate without the deduction of service fees
  • Application: Applicable towards any available yacht rentals
  • Expiry: Credits must be utilized within a year with no extensions

Partial Reimbursements for Services

Interruptions in Service

Should the yacht rental be disrupted or cut short owing to controllable factors:

  • Partial refund correlating to the unused proportion of the rental
  • Credit for a future similar-valued charter
  • Gratuitous services or potential upgrades

Terminations Incited by Guests

If a rental is discontinued prematurely due to guests' conduct or safety infringements:

  • No reimbursement for unutilized duration
  • Full payment is due nonetheless
  • Potential additional fees

Conflict Resolution

In case of a disagreement with a refund decision, you have the right to:

  • Demand an appraisal by our management
  • Present extra substantiation or proofs
  • Engage with consumer protection bodies
  • Seek legal routes under the appropriate jurisdiction

Initiating a Refund Claim

Step 1: Reach Out

Requisition your refund through:

Step 2: Submission of Details

Your refund claim should contain:

  • Confirmation code for the reservation
  • Scheduled date and time for the charter
  • Cancellation reasoning
  • Relevant documentation supporting the claim (if applicable)
  • Chosen method for the repayment

Step 3: Consideration and Execution

Our establishment will acknowledge receipt of your refund request within a 24-hour frame, assess it pursuant to this policy, supply a verdict within another 48 hours, and initiate the approved refunds as per the previously mentioned timeframes.

Critical Points

  • All requests for refunds need to be conveyed in writing
  • Refunds are remitted in €, disregarding the currency of initial payment
  • Purchasing travel insurance is highly recommended
  • This policy is amendable with a 30-day pre-notification
  • Refunds adhere to pertinent taxes and regulations

Refund Enquiries

For queries related to refunds or to lodge a refund claim:

Refunds Department
PathRidgeOrbit Marine Services Ltd.
Marina Bay
Marseille 13002
France

Phone: +33 4 91 00 00 00
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: August 21, 2027

This refund directive has been curated for fairness and clarity. For any inquiries or before making a reservation, we urge you to go through these terms meticulously.